24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for all of our Linux cloud hosting packages. Even if you are not our customer yet and you have questions, we can give you a hand promptly and give you the needed information, to give you the choice to make the very best decision when you acquire your new web hosting account. We're available at any time, including holidays and weekends, and we provide you with various means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have a couple of telephone numbers worldwide, therefore you will be able to call the one which is closer to you. The maximum response time for your emails and the tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you buy a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and basic questions. Our agents will assist you to pick the ideal package or give you details about our servers, to confirm if the system requirements for your sites are met. If you're an existing client, you will also be able to get in touch with us through electronic mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that whenever you use these 2 ways of communication, you will get a reply within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you've employed the website hosting services of other service providers, even big ones, you're able to compare the response time considering that it usually takes a full day for them to address a ticket.
24/7 Customer Support in VPS Hosting
Each virtual private server plan that we provide includes 24/7 customer and technical support, therefore in case you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your benefit, we provide different ways of communication - phone support with several local numbers around the globe, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues as it is easier to monitor what's going on. The maximum warranted reply time for all emails and tickets is an hour, however it hardly ever takes that long to get support. If you obtain the Managed Services upgrade that we provide, our admins can also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time warranty, you will enjoy timely support when you buy a dedicated server from our company. Our customer and tech support crews are available 24/7/365, so when you open a ticket via your billing account or you send an email regarding any issue with the server or the pre-installed software on it at any time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the better option when the issue in question needs more time to be solved or if it has to be forwarded to our admins, as it's a lot easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.